VivaSpin Privacy Policy

At VivaSpin, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website, create an account, or use the Viva Spin Casino platform. By registering with us and using our services, you agree to the practices described in this policy. We encourage you to read it carefully before you play.

Information We Collect

When you register at VivaSpin, we collect certain personal details to verify your identity and provide you with access to our games and services. We are required to do this under our operating licences, and we take data minimisation seriously — we only ask for what we genuinely need.

• We collect your name, date of birth, email address, phone number and residential address during registration
• We record your payment information, including deposit and withdrawal methods, transaction history and wallet addresses for cryptocurrency payments
• We gather technical data such as your IP address, device type, browser version and login timestamps every time you access your Viva Spin login
• We track your gameplay activity, including bets, wins, bonus usage and session duration, to improve our services and ensure fair play
• We may collect identity verification documents, such as a passport, ID card or proof of address, as part of our know-your-customer checks

How We Use Your Data

We use the information we collect for a variety of legitimate purposes connected to running Viva Spin Casino responsibly and securely. Our aim is always to provide you with a safe, transparent and enjoyable gaming environment.

• We use your data to verify your identity and age before allowing you to deposit or withdraw funds
• We process your payment details to complete transactions through your chosen deposit or withdrawal method
• We analyse your activity to detect fraud, money laundering or any breach of our terms
• We use your contact details to send you account notifications, promotional offers and updates about your VivaSpin bonus eligibility, where you have consented to marketing
• We rely on technical data to maintain and improve the performance of our VivaSpin casino app and website

Legal Basis for Processing

We process your personal data on several legal grounds, including the performance of our contract with you, our legitimate business interests, compliance with our regulatory obligations under our Anjouan and Curaçao licences, and, where applicable, your consent. You may withdraw consent for marketing communications at any time.

Cookies and Tracking Technologies

We use cookies and similar technologies across VivaSpin Casino to recognise returning players, remember your preferences and analyse how you use our site. Cookies help us keep your Viva Spin login session secure and allow our platform to function correctly on both desktop and mobile devices. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our services.

How We Share Your Information

We do not sell your personal data. However, we may share it with trusted third parties strictly for the purposes outlined in this policy. Casino VivaSpin operates within a network of service providers who help us deliver our games, process payments and meet our legal obligations.

• We share data with payment processors to complete deposits and withdrawals through methods such as Visa, Mastercard, Skrill, Neteller and supported cryptocurrencies
• We provide relevant data to our game providers and live casino studios to ensure accurate gameplay and fair results
• We disclose information to regulatory authorities, including the Anjouan and Curaçao gaming authorities, when legally required
• We may share data with fraud prevention and identity verification services to protect our platform and our players
• We engage affiliate partners who may receive limited data strictly related to tracking referrals, not your personal gaming activity

Data Security

We at VivaSpin take data security seriously and apply industry-standard encryption, firewalls and secure servers to protect your information from unauthorised access, alteration or disclosure. All payment transactions processed through Viva Spin Casino Online are encrypted using secure protocols. While we take every reasonable precaution, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including meeting our legal, regulatory and accounting obligations. Generally, we keep account and transaction records for a minimum period required by our licensing authorities, even after you close your VivaSpin online casino account, to comply with anti-money laundering regulations.

Your Rights

We recognise your rights regarding the personal data we hold about you. Depending on your jurisdiction, these rights may include the following.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct any inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including marketing communications
• You have the right to request a copy of your data in a portable format
• You may lodge a complaint with a relevant data protection authority if you believe we have not handled your data properly

To exercise any of these rights, you can contact our support team, and we will respond within a reasonable timeframe in accordance with applicable law.

International Data Transfers

As Viva Spin serves an international audience, your data may be transferred to and processed in countries outside your country of residence. Whenever we transfer data internationally, we take appropriate steps to ensure it remains protected in line with this policy and applicable data protection laws.

Restricted Territories

We do not offer our services to residents of certain restricted countries, including but not limited to North Korea, Iran, Myanmar, Yemen, Zimbabwe, South Sudan, Afghanistan, Cuba, Iraq, Bulgaria, Malta, Sudan, Syria, the United States and its overseas territories, the United Kingdom, and several other listed jurisdictions. If you attempt to register or deposit from a restricted territory, funds deposited will be forfeited outright and will not be returned. We also do not permit accounts held by politically exposed persons, heads of international organisations, or their family members and close associates, in line with our compliance obligations.

Children's Privacy

Our services are strictly intended for individuals who are at least 18 years old or the legal age of majority in their jurisdiction, whichever is higher. We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected data from an underage individual, we will take immediate steps to delete it and close the associated account.

Marketing Communications and Bonuses

Where you have opted in, we may contact you with information about promotions, including your VivaSpin bonus offers, cashback opportunities, tournaments and other rewards. You can withdraw your consent to marketing at any time by adjusting your account preferences or contacting our support team directly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. Any changes will be posted on this page, and we encourage you to review it periodically. Your continued use of Viva Spin Online Casino after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our support team at support@vivaspin.com. We are here to help and will address your inquiry as promptly as possible.